OPEN TRAININGS Skills Development

420 $

CONFLICT MANAGEMENT

Objective

* Understand the nature and causes of conflicts.

* Learn how to use conflict resolutin strategies appropriately.

* Acquire ewssential negotiation techniques to overcome conflict barriers.

* Discover the traits of an effective conflict manager.

Who should attend

Mid to senior level managers and professionals in NGOs as well as priate organizations.

Outline

What is conflict?

- Describe the general nature of conflict.

- Describe the costs of unresolved conflicts in organizations and among individuals.

- Recognize causes of conflict: Resources, Goals, Values, Policies.

- Articulate a definition of conflict.
 

Effective conflict resolution strategies:

- Preventing conflict: Describe the ideal environment for reducing the presence of conflict in the

workplace.

- Identify the five strategic approaches for handling conflict.

- Emotional Intelligence to resolve conflict and build lasting relationships.

- Tips for a successful conflict resolution process.
 

The role of effective negotiation in conflict resolution:

- To identify steps toward developing effective negotiation styles

- To learn how perception affects attitude, goals and decisions in negotiation.

- To learn the four major negatiation styles.\

- To learn the most common mistakes made in negotiation.

- To learn specific tactics used throughout the negotiaiton process.
 

The traits and characteristics of an effective conflict manager:

 - List criteria used to determine one's a readiness to resolve a conflict.

- Use ego maturity to develop a conflict resolution strategy.

- Describe specific traits and characteristics of effective conflict manager.

- Describe the purpose and role of the manager in mediating dispute parties.

- Describe the basic structure, elements, and strategies involved with mediating conflicts between parties.

 

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